The Challenge
Retailers know their employees are the weakest link in security, but traditional phishing tests only cover email. Real attackers use the phone — and most companies have no way to test how their teams respond to voice-based social engineering.
Approach
We built an agentic AI system that carries on natural phone conversations designed to probe employee awareness, complete with lifelike avatars and custom scenarios tailored to each client’s risk profile.
What We Built
Live phone-based social engineering simulation with natural conversational AI
Vulnerability scoring model grading retailer exposure based on employee responses
Web application with lifelike AI avatar synced in real time with the voicebot
Custom caller identities and scenarios tailored per client — from IT impersonation to vendor fraud